CHILD POLICY:

Child rates: Children under 6 pay 60% of adult rate - Children over 7 pay full adult rate. Please request rates for long/short stays at the Cottage on a self catering basis when making an enquiry.

CHECK-INS/OUT TIMES:

Check –in from 14h00 – 19h00

Check-out from 11h00

Late arrivals after 19h00 by prior arrangement only.

Early arrivals are welcome to leave their baggage while they go out and explore or they are welcome to have a cup of tea and relax until their room is ready.

MINIMUM STAYS:

Minimum days stay over Xmas is 4 days

Minimum days stay over Easter is 3-4 days

Minimum days stay during the World Cup May to July 2010 is 7 days (negotiable please email your request)

ACCEPTED MEANS OF PAYMENT:

We accept MasterCard, Visa, Diners and American Express credit/debit cards and cash. Travelers Cheques by arrangement. We may not accept any foreign currency.

OUR CANCELLATION AND NON ARRIVAL POLICY:

Deposit = 100% deposit for 7 days or less. For more than 8 days a 50% deposit is required with 100% payment due before arrival.

If cancelled for whatever reason you will be liable for full payment whether we have a deposit from you or not. Verbal and email bookings are binding as a confirmation of the booking. Companies/Travel agencies operating on a Bill back basis will also be liable to pay cancellation fees if cancelled whether we have a voucher or not. Please make sure your clients are aware of our policy before accepting our accommodation at our establishment.

We require the deposit/full payment to be paid by EFT or you need to furnish us with full credit card details to confirm the booking. Credit Card No. with expiry date and CCV no. Like all Hotels and Guest Houses we have a Strict Cancellation policy to protect us against cancellations. We only have a few rooms and cannot make up business lost. We have a live calendar with Nightsbridge which connects too many websites around the world giving instant online availability. Once a room is booked it is no longer available to sell on these websites.

Cancellations more than 30 days prior to visit forfeit 50% of the total booking quote.

Cancellations between 14 and 1 days prior to the visit forfeit 100% of the total booking quote. 

For non-arrival/no show/premature departure 100% of total booking quoted is payable. 

World cup booking cancellations betw. May to July 2010 -100% of total booking quote is payable. 

We do not pay third parties for any other services on your behalf. If monies are deposited into our account incorrectly we do not refund until cleared with our bank. 

LIMITATION OF LIABILITY:

Guests agree on behalf of themselves and the members of their parties that neither the establishment, its owners, employees nor agents shall be responsible for any injury or death of any person or the loss or destruction of or damage to any property upon the premises, whether arising from fire, theft or any cause and by whomsoever caused or arising from the negligence (gross or otherwise) or wrongful act of any person in the employment of the guesthouse.  

Any damage caused by guests to property and premises due to bad behavior or carelessness will be for the guests account